We’re aware that some users are experiencing Bluetooth pairing/connection issues. Most often, this seems to be related to specific models of Bluetooth adapters or modules.
Bluetooth, unfortunately, is a rather finicky technology — it can be affected by many factors such as:
- Nearby wireless interference (Wi-Fi, headphones, other BT devices)
- Poor antenna placement — especially if your PC uses an external BT antenna
- Bluetooth drivers inconsistencies
- Specific Bluetooth adapter models: differences in how various chipsets handle BT protocols
We’re actively collecting real-world reports and setups to reproduce and diagnose these issues. It’s a complex process and can take some time, but we’re on it.
How you can help us identify the problem faster:
- Bring your CLVX 1 as close as possible to the PC or laptop while pairing
- Try connecting it to another PC/laptop or another device (phone/tablet)
- Move your laptop to a different spot and disconnect other nearby wireless/Bluetooth devices
- Temporarily unplug any USB hubs/KVMs/docks or other dongles and try again
Please let us know if any of these actions make a difference. Even small changes in behavior might help us narrow things down.
If the issue persists, feel free to send us as much detail as you can, including:
- Description of the issue
- What you’ve tried from the list above (and whether it helped)
- Your OS and version
- Device model
- Motherboard model
- If using an external BT dongle, specify its model
